Sessions that Move and evoke

The keynote session must be relevant to your audience. Without relevance there is no engagement. Tired, canned messages cause minds to wander, eyes dropping to check email, and people to quietly sigh, "I've heard this before."

A Roy Barnes Experience Is different.

Although the stories are plentiful and penetrating, no two keynotes are identical when Roy Barnes is on stage. He speaks to the individual person, to the collective team, and to the mission the organization is rising to accomplish. The research and thought that goes into a Roy Barnes Live experience generates returns demonstrated by participation, discussion, sharing and follow-through that sticks.

It's our job to understand what you and your team are facing—the challenges and the strategies yet to be executed—and deliver an extraordinary moment that will unlock the potential of every person attending. Sound like what you're looking for? Great. Keep reading.

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The Execution Imperative

Keynote: Strategy Execution

ALign and amplify Team Energy on what Must get done 

Moving beyond defining strategy is, without question, one of the biggest challenges organizations face. For any organization, great execution means aligning people, processes and resources in a new direction. This keynote presents the realities of strategy execution and change management in dynamic market environments. You'll also be given:

• Five invaluable tools that make change happen better, faster

• Insight into how clean conceptual contexts make strategic execution a core competence in your organization

• Keys into how to break through barriers keeping strategy from taking hold in your organization or your team

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Best Suited for

• Supervisors

• Managers

• Senior Leaders

• C-Suite

• Board of Directors

Getting to Awesome

Keynote: Customer Experience

Managing for Customer Delight and Awesome Experiences

This keynote goes beyond the platitudes and buzzwords that reference the need for great customer service. In an era when the commoditization of products and services is the norm, the only defensible and differentiated competitive high ground is in the purposeful creation of awesome customer experiences.

Co-author of Customer Experience For Dummies, Roy pulls from his vast experience and research to deliver content that addresses the threat of missing the mark on customer experience.

You'll learn five practical steps for purposefully managing your customer's experience including:

• Envisioning awesome for your customers

• Understanding your customer touchpoints

• Mapping the real customer experience

• Valuing your touchpoints

• Capturing hearts by measuring for awesome

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Best Suited For

• Customers

• Employees

• Supervisors

• Managers

• Senior Leaders

• C-Suite/Officers

Tools & Tips Used

• Customer Experience Intent Statements

• Journey and TouchPoint Maps

• EFM - Enterprise 

• Feedback Management Models

• Internal Communications Templates

Key Takeaways

• Step-by-Step Action Plan

• Creating Intentional Experience

• Engagement vs. Satisfaction

• Creating Personal Experience Signatures

• Enculturation of Customer Centricity

100% Mission Alignment

Keynote: Team Alignment

Aligning your team from top to bottom

Working to create and maintain mission focus and alignment across organizational departments is an ongoing challenge, especially when short-term workforce turnover rates near 30% in some industries. Referencing one of the largest performance dashboard deployments in the hospitality industry, this keynote clearly showcases the power of shared vision, balanced strategic objectives, clear leadership and quality performance indicators. Roy will walk you through the Balanced Scorecard Hall of Fame example of Marriott International, which received the highest honors for strategic execution from the Balanced Scorecard Collaborative.

You'll learn:

• Insider secrets to alignment success

• How to get and keep your team on the same page

• How to translate alignment examples into your environment

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Best suited for

• Supervisors

• Managers

• Senior Leaders

• C-Suite/Officers

Tools & Tips Used

• Case Studies

• Example Dashboards

• Alignment Tools

• Internal Communication

• Strategies

Key Takeaways

• Leading vs. Managing

• Aligning for Execution 

• Optimizing Initiatives

• Tools for Staying in Sync with the Workforce

reinvigorating Customer Loyalty

Keynote: Measuring Engagement

The ROI (Return on Investment) of Customer Experience

A successful customer experience program must do much more than just please and engage your customers. It should influence your best customers to do more and more profitable business with your company. In this keynote, Roy talks about how to clearly define the ideal behaviors of your "perfect" customer and how to understand the financial implications when your customers exhibit those behaviors.

You'll learn distinctions around:

• How to equate better experiences with more wallet share and CLV (Customer Lifetime Value)

• How to change the nature of the customer relationship through improved experiences

• How to shift your customers into higher loyalty and referral behaviors

Or call 321-388-6985

Best Suited for

• Managers

• Senior Leaders

• Customer Experience Teams

• C-Suite (CMO, CFO and CCO)

Tools & Tips Used

• The “Perfect” Customer

• Legitimizing the Need for Customer Experience

• Voice of Customer Metrics

• Example Case Studies

Key Takeaways

• Measure Experience Like Any Other Financial Metric

• Customer Experience Makes Money and Saves Cost

• Customer Experience is a Manageable Asset

• Build the Business Case

Leadership is your ability to make change happen

Leadership is a skill desired among everyone in your workforce, yet clear leaders stand apart by being role models that demonstrate real change and real results. This keynote distinguishes the power of effective leadership and offers practical advice to improve leadership capacity, capability and professional effectiveness.

You'll learn:

• New approaches and skills for understanding resistance, overcoming it and making lasting change stick

• How the pessimism of past initiatives can thwart leadership effectiveness (Eliminating "Flavor of the Day" Attitudes)

• Why your employees are conditioned to resist

• How to effectively advocate a different future

• The surprising language of leadership—it's not what you think

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Best suited for

• Hourly Employees

• Supervisors

• Managers

• Directors

• Senior Leaders

Tools & Tips Used

• Personal Case Studies

• How Leaders See, Hear, Manage, Act, Speak and Listen Differently

• What the CEO Wants You to Do

Key Takeaways

• Personal Responsibility for Leading

• Exactly What to Do Differently

• Leading vs. Managing

• The Power of the Leader's Voice

Everything and the kitchen sink

Keynote: Customized for you (and that doesn't mean more expensive)

Design a powerful talk that really moves the ball forward

Although every Roy Barnes keynote is custom in its delivery because of our advance preparation and research, there is always the option for you to customize a keynote to your very specific organization's challenges, culture, goals or improvement initiatives. Every company is unique, and we recognize that there are real opportunities to focus content and message so that it moves the organization's growth and success forward.

Start the conversation that leads to a customized keynote by submitting an inquiry or calling 321-388-6985.

Or call 321-388-6985